ORDERS AND SHIPPING

SHIPPING

RETURNS

We aim to please, but if you are not entirely satisfied with a purchase from our website we are happy to offer a refund. You must notify us within 14 working days of your receipt of the order via our returns link. Goods must be returned to us unworn, in perfect condition, and in its original packaging within 28 days from the original purchase. 

Please be aware that all special order purchases exempt from refund and exchange policies.  

Non refundable orders are listed below:

Commissioned bespoke designs

Customised or personalised pieces

Items made in a specific metal or stone of your choice

Earrings (for hygiene reasons)

Rings with a bespoke sizing made specifically outside our standard size M stock 

Pieces which have been worn and damaged

Items offered during our archive sale

Items offered at a discounted rate

All returns should be sent in the original packaging via a secure signed for and insured postal service (Royal Mail Special Delivery in the UK, UPS, Fedex or DHL). We are not responsible for any issues encountered with your postage of your return. You must supply us with a tracking number and evidence of postage. The customer will be responsible for duties and taxes on any returned or refused orders and we will deduct these from the original cost of the order if charged.  We recommend that for international returns you mark your package "British Returned Products - No Commercial Value" as description of contents on all paperwork for your chosen carrier. However, customs duty charges may still be applied and the amount will be deducted from your merchandise refund.

We advise you to keep your proof of posting and to pack your jewellery with care in the original packaging. Please include your original order slip and notify us of the return here.

Once we are in receipt of the return we will credit your account within 14 days, for the full amount of the goods excluding any delivery charges.  

ORDERING

All orders are processed pending availability and payment verification. Most items in stock are processed within 3 working days. If an item needs to be made to order we will notify you of the expected turn around time on receipt of the order. Please be aware that these are estimated lead times and can be subject to changes.  We will notify you of any potential delays to an order.

We will only accept an order when we:

• Receive full payment for of the order plus any applicable delivery charges
• Can confirm your order is in stock and available
• Can confirm we are able to deliver to the delivery address

An order takes place when you receive a confirmation email from us to the email you have provided. This is subject to our acceptance of your order, or your cancellation of the order in accordance with your statutory rights and our returns policy. Our confirmation email will notify you that we have dispatched the products you ordered. 

We reserve the right to refuse any orders prior to our acceptance and at our sole discretion. Prices will be subject to the exchange rate applied by your credit or debit card company. Should we take payment from you prior to non-acceptance of your order, we will refund you. Please note that refunds may take up to 14 business days or longer subject to your bank.

Non-acceptance may be the result of one of the following:

• We are unable to fulfil the order because our goods are out of stock, faulty, or have a pricing error
• We are unable to obtain authorisation for your payment. We will not accept an order if your card is due to expire within 28 days of your purchase date. You must provide and use and a valid payment method that we accept and you guarantee that you are authorised to use the payment card you provide us.
• You do not meet our eligibility to purchase policy: 

  To purchase our products you warrant that you are 18 years or older; have the legal capacity to enter into binding contracts; that your purchase is for private and individual use; and that you are not resident in a county where making a payment to our website would breach any laws in that county.

If you require any information regarding an order you can contact us on: info@florabhattachary.com

PROMOTIONS

All prices, discounts, and promotions posted on our website or other selling platforms may be subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Discounts offered are for one use by one customer only. Discounts are offered for a limited time period only (generally a maximum of two weeks) and are offered only on stock items that are ready to ship. Bespoke or customised items are not offered for online discounts. 

WARRANTY

We provide a six month warranty on all our jewellery from the date of purchase and to the original purchaser. Any goods with a manufacturing fault identified within six months will be exchanged or repaired. Faulty goods must be returned as soon as a defect is noticed. Please return in the original packaging or secure packaging via an insured and signed for postal service.  

Items displaying damage deemed to be a result of excessive wear and tear, damage or carelessness will not be accepted under the terms of warranty. We will inspect your design and will contact you to confirm if the piece is deemed to be covered under warranty and to explain your alternative repair options and their costs.  

We recommend taking out insurance to cover normal wear and tear and loss or theft and are happy to provide an insurance valuation on our Flora Bhattachary jewellery. Please be aware that our warranty does not include the replacement of central stones and these should be insured. 

We strongly advise regular servicing and cleaning of your jewellery. Please feel free to contact us to book your piece into the workshop where we can assess and let you know of any required maintenance work and cost. Damage or loss as a result of failure to appropriately repair or maintain your jewellery will not be included in our warranty - including stone loss, product loss, theft, scratching, denting or bending the mount, claw wear or damage, chemical discolouration.  

Please be aware that because of the nature of organic stones, we cannot always guarantee a perfect match to the original. We do our best to match but where we have to replace a component or remake a design, we may need to use the closest match that we can find. As our pieces are made by hand, slight differences be noticed in the final design.

DUTIES & TAXES

Import taxes, duties and additional local fees are NOT included in the price shown and are the sole responsibility of the customer to pay. Please be aware that any customs duties or taxes incurred by the posting of goods outside the UK, or returning goods back to the UK will be the responsibility of the purchaser.  We will do our best to ensure that these are covered within the postage and via the customs forms details, but international customs may occasionally require additional duties to be paid.  We have no control over these charges and unfortunately as a result we cannot advise on their amount. 

VAT

All prices, unless otherwise stated, are inclusive of UK VAT. Our prices are shown inclusive of VAT at the current UK rate. We do not include taxes for international pricing.  Our UK VAT number is: 328140032.  

Please contact us for further information on info@florabhattachary.com