PRIVACY

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.florabhattachary.com (the “Site”). Flora Bhattachary Fine Jewellery is committed to ensuring that your privacy is protected and the processing of personal data will always be inline with the General Data Protection Regulation (GDPR) and in accordance with applicable country specific data protection regulations.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit and debit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. You may opt out of receiving any mailings from us at any point by choosing to unsubscribe.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

If you purchase or attempt to purchase a product from us, your card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

We do not sell or rent any personal information to third parties. We may pass your information to our third party service providers or subcontractors for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers, we disclose only the information that is necessary to deliver the service and require them to keep your information secure under data protection laws.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

LINKS AND BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you information, targeted advertisements or marketing communications we believe may be of interest to you. In addition, our website may contain links to other websites. Clicking these links means you are leaving our site. We are not responsible for the privacy practices or content of external sites.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Instagram and Twitter: navigate to settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

If you are a European resident please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Some of the software tools we use will transfer your information outside of Europe, including to Canada and the United States. We have chosen to work with companies (Shopify and Mailchimp) who demonstrate that they operate within UK and European law and have signed up to the EU-U.S. Privacy Shield Framework.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 16.

CONSENT
By visiting our website, you are accepting and consenting to the practices described in this Privacy Policy and our Terms of Service.

SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised disclosure, we have put in place suitable physical, electronic and control procedures to safeguard and secure the information we collect online. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@florabhattachary.com or by mail using the details provided below:

Flora Bhattachary Fine Jewellery
[Re: Privacy Compliance Officer]
42 Britton Street London GB EC1M 5AD

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May 2018